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FAQ

1. I haven't received a confirmation email after placing an order. What does this mean?

The order confirmation should be sent within a few minutes, but there can be occasional delays. If you have not received it after 24 hours and it is not in your spam folder, please contact us so that we can check on the status of your order.

2. Why can't I place my order or checkout on your website?

If you're unable to place your order on our website, please try the following steps:

• Remove all special characters (such as / ( & € * # ) from the checkout fields and change all letters to classic Roman letters (u y z c d r s) if needed. Make sure that all mandatory fields are filled in. They will be marked with *.

• Refresh your browser. If any items are sold out during your session, this should now be visible in your cart.

• Use another device. E.g. If you're on a mobile device, please try placing your order from a computer instead.

• Clear cookies and cache from your browser. If this does not work, try changing to a different browser.

3. How can I track my parcel?

Once your order has left our warehouse you will receive a tracking reference in your shipping confirmation email and you can track your order here to track your order.
If you have not received it and it is not in your spam folder, please contact us so that we can check on the status of your order.

4. What if I do not receive my order? 

If after tracking your order you are still unable to determine where your order is, please contact us  for assistance

5. Why has my card been declined?

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered. For full details of why the payment was declined, please contact your card issuer.

6. Size, font, colours, and design choices

You can find our size guide on the product description page of each product. Simply click on the product you are interested in and then click on the little "Size chart" sign.
you can find different product fonts, colours or design choices in one of the product images, please scroll through the images to find out.