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REFUNDS, RETURNS, AND EXCHANGES

Thank you for shopping at Cowboybay!

Our t-shirts are made of 100% cotton in order to provide maximum comfort and durability. 

If you are not entirely satisfied with your purchase. Please don't hesitate to contact us at support@Cowboybay.com, we will try our best to meet your request.

Return Policy

-We stand behind all of our products here at Cowboybay. If you receive a damaged or defective product directly from us, you may return it for a full refund or exchange of the product within 30 days of receipt of purchase.

-Customized products can only be returned if it is defective/damaged or the wrong item.

-You must email us a picture showing the problem/defect after submitting the return request online.

-If it isn't defective/damaged or the wrong item, the buyer is responsible for all incurred fees.

-If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

-If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this 

FRefunds(If Applicable): 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@cowboybay.com.

 

If you have any questions concerning our return policy, please contact us at support@cowboybay.com.



Kind reminder: Return packages should be authorized. Any return request not authorized by customer service will not be honoured. The mailing address will be provided by mail after submitting the application.

Exchange Policy:

All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.

Order Cancellation

Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.

If you bought your product from a retail distributor, another website, or a third party, we cannot handle the exchange and you should contact the company you purchased from.

 

WE'RE HERE TO HELP

Please contact support@cowboybay.com

with any questions or concerns